Terms & Conditions

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Below you will find all of the Terms and Conditions for Adventure Wonderland. We have added some quick links below so you can jump to different sections. You should read all of the information included in these terms so you are aware of any rules and regulations for Adventure Wonderland.

Park Opening Terms

Membership Terms

Online Booking Terms

Special Offer Terms

Birthday Party Terms (Park Opening)

Wild Thing terms

Birthday Party Terms (Wild Thing Opening)

General Terms - Park Opening Dates

Adventure Wonderland is a family theme park aimed primarily towards families with children aged 3 to 10 years old.

1. We do not permit all adult or all child groups at any time.

2. All customers must be a ‘family unit’.

3. Park Tickets are only valid during the Ticket’s valid period for one visit. If you have a Complimentary Ticket which has been won in a raffle or auction, please check the type of ticket before visiting. (Wild Thing Tickets can only be used on ‘Wild Thing only’ opening dates and times and cannot be used on any park opening date)

4. We cannot refund tickets for the reason of adverse weather conditions.

5. Guests are reminded that for technical, operational, weather or other reasons, any attraction, ride or facility may be closed, altered, removed or be otherwise unavailable at any time without prior notice.

6. In order to keep all of our rides and attractions in working order, work may be required to maintain the rides and attractions throughout the year. We apologise in advance if there are attraction closures on the date of your visit and we assure you we will be working to re-open as soon as possible. Any scheduled closures will be listed on the opening times page. (Winter ride closures will be in place on winter park opening dates during Feb/March.)

7. ALL Children must be supervised by a responsible person, aged 16 or over, at all times.

8. Children under 2 Years old are admitted free.

9. Registered Disabled customers can use the Registered Disabled admission ticket which includes an adult carer admission (Reg. Disabled tickets can only be purchased by cash or debit/credit card. Tesco Days Out Tokens, vouchers and offers cannot be used in conjunction with this ticket type). Registered Disabled visitors must be with an adult carer at all times who take full responsibility of supervision.

10. Note: Some attractions have age/height restrictions, please see the plan your trip section for full information

11. Not all rides share the same opening times, last rides are variable throughout the season.

12. Please read any signs at ride entry and observe the operators instructions at all times.

13. The Ride Operator’s instructions must be obeyed at all times and the Management reserve the right to refuse entry onto the ride to any person without reason. Safety rules are strictly observed.

14. Children must be accompanied by an adult on some rides – details can be found in the plan your trip section.

15. Adventure Wonderland Tickets are not for resale by the end user, are non-refundable and have no cash value. Replacements for lost tickets will not be issued and there will be no refunds for unused tickets.

16. Tickets booked in advance do not guarantee admission to Adventure Wonderland, especially during peak times and character/event days. Admission is on a first come first served basis therefore it is recommended that guests arrive early.

17. All the main rides and attractions are included with admission. There is an extra charge for Pony Rides and some coin operated amusements.

18. Adventure Wonderland reserves the right to vary admission rates without prior notice.

19. PLEASE NOTE: If you have left site there is no re-admission after the last admission time on any given day.

20. Details of your name and address are recorded and may be used for updating you with Adventure Wonderland news and information. These records are for Adventure Wonderlands’ sole use. Under the terms of the Data Protection Act, you have the right to advise us at any time if you do not wish to receive further contact from us.

21. We are pleased to be able to offer our guests use of our car parks at no additional charge. However, ALL vehicles are parked at the owner’s risk. Adventure Wonderland cannot accept any responsibility for damage, loss or theft of any vehicles or their contents whilst on these premises.

22. Adventure Wonderland cannot accept responsibility for any items lost or damaged inside the Park or Car Parks.

 

Park Rules and Regulations.

1. We operate a NO SMOKING POLICY in the park. Please use the designated smoking areas which are between the Wild Thing and Alice Buildings and four meters outside the ticket booth area.

2. The management of Adventure Wonderland reserves the right to refuse entry into the Park to any person without reason and to carry out any searches of belongings or persons prior to or after entry to the Park for reasons of security.

Please note the following with regard to Park admission:

    • If the attraction reaches full capacity during peak times admission may be refused
    • Any guest who appears to be under the influence of alcohol and/or drugs may be refused admission to the Park or escorted from the Park without the right to refund.
    • The use of illegal substances is strictly prohibited and any person found possessing, using or who appears to be under the influence of illegal substances will be refused admission or escorted from the Park without the right to refund.
    • Any person found to be in the possession of an article deemed to be offensive or dangerous will be either refused admission or immediately escorted from the Park without the right to a refund and be open to prosecution
    • Adventure Wonderland is committed to ensuring that all our employees are treated with dignity and respect. We will therefore not tolerate any form of violence or aggression by our guests which may affect our staff or the enjoyment of our other guests. Admission will be refused or the guest will be escorted from the Park without right to refund.

3. No dogs or pets are admitted into the Park except for registered assistance dogs in a harness. (proof of registration may be requested).NO WHEELED FOOTWEAR OR WHEELED DEVICES are permitted within the park. These include, Skateboards, Roller Skates, Hoverboards, Roller Blades, Wheeled Shoes, Bikes, Trikes, Scooters or any other wheeled device or footwear. Please leave these items in your car.

4. Guests are requested to dress appropriately while here at our ‘Family’ theme park. Tops must be worn at all times.

5. You are able to bring a picnic with you and consume in the outside areas while you are here at the park.

6. You are not permitted to eat your own food within any of the buildings, rides or attractions.

7. By entering the Park you consent to us photographing or filming you and using the resulting pictures for any promotional purpose without payment to you.

If you do not wish to be photographed or filmed, please contact Guest Information on arrival.

8. Adventure Wonderland will not be held responsible for any photography carried out at the Park by a third party.

9. Adventure Wonderland will not tolerate any form of aggression or any act or threat of violence to a member of our staff or guest at the Park. If such an incident should occur, steps will be taken to remove the person from the Park and if necessary the Police will be called. Examples of threatening or violent behaviour include:

  • Intimidation.
  • Threatening behaviour in the form of verbal threats, gestures and obstruction etc.
  • Possession of any weapon, regardless of the lack of any overt threat to use it.
  • Being incapable whilst under the influence of drink & / or drugs.
  • Any unwanted physical contact.
  • Personal insults.
  • Sexual or racial harassment.

We operate a ZERO TOLERANCE policy in regards to the above.

 

Online Ticket Terms


IMPORTANT. We use a ‘three check’ address/card verification when processing online payments. When purchasing tickets using our online booking system you must make sure:

  • The card you are using is registered to you.
  • The name on card is the same as the name at the registered address.
  • The address entered in to our system matches your card statement address exactly, You must include your Full address.

1. Tickets purchased online are for a visit date of your choosing. Failure to choose a date at time of booking or missing the date of your booked visit will void your ticket and no refunds will be given.

2. We do not offer refunds for non-attendance.

3. All admission tickets are 1-day tickets and can only be used once.

4. 10% discount only applies to standard single ticket options as per the pricing grids. Family tickets and Registered disabled tickets are only available at the gate on arrival as these already have discounts/offers applied and no further discount is available.

In the unlikely event that a transaction is not possible due to any technical reason, the online prices will not be made available for tickets purchased on arrival at the Park.

5. You must bring your email booking confirmation with you and show this either as printed or on your smartphone. The booking reference number must be visable.

6. Children under 2 years old are free on all park opening dates (Wild Thing and Christmas opening dates under 1’s are free)

7. We accept Visa & Mastercard debit and credit cards online.

8. We regret that we are unable to process transactions online using cards/banks registered outside of the UK. We do not accept American Express.

Online payments.

9. When paying for an order, your bank will send us an authorisation code to confirm there are funds in the account. Your bank will then move funds to the value of your order to a pending area in your account (this means they reserve the funds so that they cannot be spent elsewhere). The bank does this in anticipation of receiving a successful status against the transaction. When the bank is advised the transaction has been successful and that the funds are to be processed, this will ensure the funds are allocated correctly to us. However, if the transaction is not successfully completed (e.g. if the payment is declined or rejected by our system) then the funds will transfer from your pending area back to your account. Occasionally the ‘pending payment’ may remain on your account for between 3-6 days depending on your bank.

10. When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. No credit/debit card details are held on Adventure Wonderland or myonlinebooking servers. Adventure Wonderland complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential. Under the terms of the data protection act, you may request for your account to be closed and your record removed at any time by emailing info@nulladventurewonderland.co.uk or telephoning us on 01202 483444 between 10am-4pm Monday-Friday.

11. In order to serve you efficiently, reputable third-party banking (including Paypoint) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

12. When you purchase tickets online you will be given the option to receive information from Adventure Wonderland by email, this will allow us to keep you up to date with all park news, promotions or special offers.

13. In the event that you do not wish to be contacted for such purposes, ensure that the appropriate box is not ticked as you go through the checkout process. You may unsubscribe from our contact list at any time by clicking “unsubscribe” link at the bottom of a promotional email.

 

Birthday Party Terms - Full Park

  1. Party bookings can be made for a minimum of 10 children and maximum of 18, we may at times be able to accommodate larger parties, this needs to be discussed over the phone and cannot be booked online.
  2. up to 18 Free adults included with pre-booked birthday parties. Additional adults will be charged admission.
  3. Unlimited Adults with the Value Party is given with a fair usage policy worked on 2 adults per child (adults will be classed as anyone over the age of 16).
  4. Value party is only available weekdays, during the local school term to children under the age of 4 (below school age).
  5. Once a party has been booked and a deposit (minimum of 10 children) has been paid, no refunds will be given for non attendance.
  6. Any outstanding balance must be paid on the day as soon as your guests have arrived (this must be paid before the eating time).
  7. Any children or adults that are not directly invited to the party, eg Siblings, parents, grandparents etc will be charged at the standard group rate admission. The admission will not include any of the party package options.
  8. Adult food is not included in the Party Packages, this can be added at an additional charge.
  9. Birthday parties cannot be booked on Special Event or Character Days (some exceptions may apply). In the event a party is booked on a date that is not valid for birthday parties, Adventure Wonderland reserves the right to cancel or move the booking to alternative date.
  10. Free Birthday child member is exclusively for children who hold a current valid membership for their own birthday party.  No other members can be added to any party package without paying the full party admission rate.
  11. Party rooms are allocated for 1 hour from your booked eating time, your food will be served at the booked time
  12. Adventure wonderland supply a party host to meet and greet you and your party, They will deliver the food, squash, ices and your supplied cake. They are not provided to supervise the party.
  13. It is the responsibility of the party organiser to ensure that the children invited are supervised at all times.
  14. Customers are not permitted to provide a licensed character costume unless full copyright licensing is obtained and clarified by the license holder.
  15. 10% online discount is only available to customers booking our parties online. This discount is not available over the phone or in person.
  16. No refunds will be given on paid catering numbers, deposit is non-refundable
  17. No refunds will be given in the case of adverse weather.
  18. All other general terms associated with Adventure Wonderland also apply.

Membership Terms - All

Summer Membership

  1. The Summer Membership permits free entry to the registered card holder only during the membership validity period, any accompanying adults or children will be charged the current individual admission fee.
  2. Cafe and gift shop 10% discount is only valid for purchases made by the card holder or an accompanying adult.
  3. You must allow Adventure Wonderland to take a photo of each member which is associated with a Membership Card, this is stored securely on your membership account to ensure your card is not used by other people. Failure to allow a photo to be taken will void your membership and no refund will be given.
  4. Membership cards can only be used by the registered card holder and not transferred to another person.
  5. Membership allows entry as standard Admission.
  6. The management reserves the right to alter or withdraw any promotions offered to Members at any time for whatever reason without prior notice.
  7. Whilst every effort will be made to ensure the Park/Wild Thing remains open as advertised, the management reserves the right to close part or all of the Park/Wild Thing for whatever reason at any time without prior notice.
  8. Members must obey all Park safety regulations and the instructions of the Wild Thing play area supervisors at all times.
  9. Cards that require replacing due to loss or damage will incur a £2.50 charge. A card is considered to be lost after three visits have been made where the card has not been produced.
  10. The category of membership bought must be relevant to the age of the child for the majority of the membership term.
  11. Membership cards must be presented on every visit; failure to do so may result in delayed or refused entry, or you may be required to pay regular admission.
  12. Memberships cannot be purchased with Tesco Vouchers or any other discount voucher.
  13. Membership cards are only valid during normal open hours and do not permit early entry. Last admission and closing times must be obeyed.
  14. Last admission is 4pm on all Park opening dates. PLEASE NOTE: If you have left site there is no re-admission after 4pm on any day.
  15. Membership cards are valid for use from the first Saturday of the Summer full park season to the last Sunday of October Half Term for all standard opening dates and times.
  16. The Summer Membership card permits free entry to the registered card holder only, any accompanying adults or children will be charged the current individual admission rate.
  17. Registered Disabled members receive one free adult carer admission per visit.
  18. Members under 16 must be accompanied by an adult who assumes all responsibility for their supervision whilst using the Park.
  19. In the event of high visitor numbers we may use time-restricted sessions in Wild Thing. Membership holders are required to adhere to the allotted time to ensure the health and safety of all customers.
  20. Failure to comply with these terms and conditions may result in Membership being revoked without refund.
  21. We reserve the right to alter the ‘calendar of use’ at any time.
  22. Purchasing Membership constitutes acceptance of all terms & conditions.
  23. We do not offer refunds on Summer Memberships.
  24. General Park Terms also apply

Annual

  1. The Annual Membership card permits free entry to the registered card holder only, any accompanying adults or children will be charged the current individual admission rate.
  2. Membership cards are valid from the date of issue for 12 Calendar Months.
  3. Membership cards are only valid during normal open hours and do not permit early entry. Last admission and closing times must be obeyed.
  4. PLEASE NOTE: If you have left site there is no re-admission after our last admission time.
  5. Memberships cannot be purchased with Tesco Vouchers or any other discount voucher.
  6. Membership cards must be presented on every visit; failure to do so may result in delayed or refused entry, or you may be required to pay regular admission.
  7. The category of membership bought must be relevant to the age of the child for the majority of the membership term.
  8. Cards that require replacing due to loss or damage will incur a £5 charge. A card is considered to be lost after three visits have been made where the card has not been produced.
  9. Members must obey all Park safety regulations and the instructions of the Wild Thing play area supervisors at all times.
  10. Whilst every effort will be made to ensure the Park/Wild Thing remains open as advertised, the management reserves the right to close part or all of the Park/Wild Thing for whatever reason at any time without prior notice.
  11. The management reserves the right to alter or withdraw any promotions offered to Members at any time for whatever reason without prior notice.
  12. Membership allows entry to the Full Park/Wild Thing as standard Admission; on occasion there may be an additional charge for entry. If a Member wishes to visit Santa on a Christmas event day, this will be charged at half the standard price.
  13. Membership cards can only be used by the registered card holder and not transferred to another person.
  14. Café and gift shop discount is only valid for purchases made by the card holder or an accompanying adult.
  15. Disabled members receive one free adult carer admission per visit.
  16. Members under 16 must be accompanied by an adult who assumes all responsibility for their supervision whilst using the Park.
  17. In the event of high visitor numbers we may use time-restricted sessions in Wild Thing. Membership holders are required to adhere to the allotted time to ensure the health and safety of all customers.
  18. Failure to comply with these terms and conditions may result in Membership being revoked without refund.
  19. Purchasing Membership constitutes acceptance of all terms & conditions.
  20. We do not offer refunds on Annual Memberships.
  21. General Park Terms also apply.

Winter Membership

  1. The Wild Thing Membership card permits free entry to the registered card holder only, any accompanying adults or children will be charged the current individual admission rate.
  2. Membership cards are valid from the for all Wild Thing Only dates and Christmas opening dates and times. They are not valid during full park opening hours (including half terms).
  3. Membership cards are only valid during normal open hours and do not permit early or late entry. Last admission and closing times must be obeyed, including early closing time on 24th December and 31stDecember.
  4. Wild Thing Membership cannot be purchased with Tesco Vouchers or any other discount voucher.
  5. Membership cards must be presented on every visit; failure to do so may result in delayed or refused entry, or you may be required to pay regular admission.
  6. The category of membership bought must be relevant to the age of the holder for the majority of the membership term.
  7. Cards that require replacing due to loss or damage will incur a £5 charge. A card is considered to be lost after three visits have been made where the card has not been produced.
  8. Members must obey all Wild Thing safety regulations and the instructions of the play area supervisors at all times.
  9. Whilst every effort will be made to ensure Wild Thing remains open as advertised, the management reserves the right to close part or all of Wild Thing for whatever reason at any time without prior notice.
  10. The management reserves the right to alter or withdraw any promotions offered to Members at any time for whatever reason without prior notice.
  11. Membership allows entry to Wild Thing on Christmas event days but does not include a visit to Father Christmas unless the upgrade price is paid and booked in advance.
  12. Membership cards can only be used by the registered card holder and not transferred to another person. We will take a ‘head shot’ photo of each registered card holder either at time of purchase or your first visit. Failure to allow this will result in the membership being suspended with no refund offered.
  13. 10% Café and gift shop discount is only valid for purchases made by the card holder or an accompanying adult. Discount is not retrospective, ensure you show your card before payment is made.
  14. Disabled members receive one free adult carer admission per visit.
  15. Members must be accompanied by an adult who assumes all responsibility for their supervision whilst in Wild Thing.
  16. In the event that high visitor numbers result in time-restricted sessions, Membership holders are required to adhere to the allotted time to ensure the health and safety of all customers.
  17. Failure to comply with any one of these terms and conditions may result in Membership being Suspended/revoked without refund.
  18. We do not offer refunds on Memberships after they have been used to gain admission.
  19. Purchasing Membership constitutes acceptance of these terms & conditions.
  20. General Terms also apply

Discounts, Vouchers and Offers

Terms and Conditions specific to Discount Vouchers and Special Offers

Tesco Days Out Tokens

  1. We accept Tesco days out tokens against standard admission tickets.
  2. Tesco days out tokens cannot be used against; Birthday parties, Membership, Full Father Christmas Experience, Food, Gifts or purchasing of any other items while in the park
  3. Tesco days out tokens cannot be used in conjunction with any other offer or discount, Including Family tickets or Registered Disabled Tickets.

Other Vouchers (Full Park Dates Only)

  1. We accept a variety of discount vouchers
  2. Only one voucher can be used per transaction
  3. 2 for 1, 3 for 2 and other similar discount offers will be cheapest free
  4. Vouchers can only be used against standard admission and cannot be used with any other voucher or offer

Adult Free Return offer

  1. This offer is valid any day the full park is open during our summer 2017 season from 1st April 2017 up to 6th September 2017.
  2. You must retain your original receipt and hand it over with your coupon from our park leaflet on your return visit.
  3. Return visit must be within 6 days of your initial visit.
  4. This offer can only be used once per paying transaction.
  5. This offer is only valid for Adult returns when accompanying full paying children.
  6. This offer is only valid if your initial admission was made with either; Cash, Debit/Credit Card, online booking or agency ticket.
  7. This offer is not valid if you gained access to the park on your initial visit using, Tesco Days out tokens, 3 for 2 Vouchers, Discount Vouchers or any other offer.
  8. This offer cannot be used in conjunction with any other offer or discount voucher.

Hoburne Holidays 33% Discount.

  1. Offer valid for Full park opening dates only from 1st April 2017 – 29th October 2017
  2. Cannot be used in conjunction with any other offer, voucher or discount
  3. Valid for families staying at Hoburne Bashley, Hoburne Naish & Hoburne Park.
  4. A valid Hoburne pass and offer flyer is required to be shown on arrival to Adventure Wonderland.

In house Special offers

  1. At times we may offer deals on admission,  birthday parties, memberships and other services. These will be date restricted.
  2. These offers can be for any date/s of our choosing throughout the year.
  3. We reserve the right to hold back notification of special offers to a date of our choosing.
  4. Any offer like this will not be honoured after the end date.
  5. Other offers may be made on the same product or service at various intervals throughout the year.
  6. Offers will not necessarily be the same each time.
  7. We reserve the right to change, remove or void any offer.
  8. Anything purchased using an offer cannot be refunded.

Facebook Promotions and Special Offers

  1. Offers only valid for fans of our Facebook page
  2. Any offer must be collected by clicking the offer button on our Facebook page.
  3. Facebook offers can only be redeemed in person.
  4. Proof of collected offer must be shown at time of purchase.
  5. Only one offer per Facebook fan.
  6. Offer must be redeemed in person within the dates specified.
  7. Each offer will have it’s own Terms and Conditions in addition to our Standard Terms and Conditions

Registered Disabled Admission

  1. The registered disabled admission can be used for any person in receipt of DLA
  2. You must provide a valid DLA/PiP letter on arrival to the park.
  3. The Registered disabled admission includes an adult carer admission in the price
  4. If the Registered Disabled child is under 2, the Registered Disabled admission still applies and and adult carer will be included. (saving you money on an adult admission)

Complimentary Ticket Terms

Adventure Wonderland provides tickets to various charity fundraisers throughout the year to enable these worthy causes to raise money.

If you are holding a fund raising event, we have a limited number of tickets that you can request one of as prize donation, by writing to:

Prize Donation Request
Adventure Wonderland
Merritown Lane
Christchurch
Dorset
BH23 6BA

Requests should be made on headed paper, including your charity number and association details. Please include a SAE (Stamped Addressed Envelope) with all requests. All request are handled on a ‘first come, first served’ basis on all verified requests. The ticket types we provide vary dependant on the time of year and will all have their own validity period. We will select the ticket type you are provided with. Please make your requests at least 6 weeks before your fund raising event.

We do not accept requests by email or social media or any other digital media format.

Full Park Tickets: Can be used on any full park date for one visit within the validity period.

Wild Thing Only Tickets: Can be used on Wild Thing Only opening dates and times inc Wild Christmas for one visit within the validity period.

  1. Complimentary Tickets should be treated as if they are cash – lost, stolen or damaged tickets cannot be replaced.
  2. A complimentary ticket cannot be exchanged for cash and no change or refunds will be given.
  3. Complimentary tickets  will expire on the date detailed on the ticket and cannot be used after this date.
  4. A complimentary ticket can only be used for the activity as stated on the ticket. Wild Thing tickets can only be used on Wild Thing Only Dates.
  5. Only original Complimentary tickets will be accepted for admission. No photocopies, digital images inc screen shots/photos will be accepted under any circumstances.

 

Wild Thing!

Rules of Play

Parents and Guardians must supervise children using the facility. Under no circumstances must children be left in the building without a responsible person aged 16 years or over.

We provide members of staff to monitor the equipment and who have access to first aid facilities, however these staff are not there to supervise your children

  1. Parents and Guardians must supervise children using the facility. Under no circumstances must children be left in the building without a responsible person aged 16+.
  1. We provide members of staff to monitor the equipment and who have access to first aid facilities, however these staff are not there to supervise your children.
  1. Children who are unwell must not be brought into the centre.
  1. The Toddler area is strictly for children under 3 years.
  1. ALL visitors must remove shoes and be wearing socks to use the play equipment. Socks can be purchased from reception. NO SOCKS, NO PLAY.
  1. NO food or drink to be consumed on our premises unless purchased through our cafe.
  1. NO food or drink to be taken into the play structure.
  1. Smoking is not permitted.
  1. We accept no responsibility for theft or loss of personal items and ask that no items are taken on to the play-frame.
  1. By entering our centre you agree to all our rules of play and will adhere to them.
  1. We reserve the right to amend to the rules of play at any time without notice.
  1. The Management reserve the right to refuse admission.
  1. The management reserves the right to remove any persons from the premises if the rules above are not followed.

General Terms for Wild Thing only dates and Christmas event dates:

  1. Guests are reminded that for technical, operational, or other reasons, any facility may be closed, altered, removed or be otherwise unavailable at any time without prior notice.
  2. Children under 1 Years old are admitted free on all Wild Thing Only dates and Wild Christmas Dates (unless visiting Santa).
  3. Admission to and prices for Wild Thing only apply during Wild Thing only opening dates
  4. Admission to and prices for Wild Christmas only apply on Wild Christmas dates.
  5. Registered Disabled customers receive an adult carer admission free.
  6. Wild Thing is an ‘included’ attraction on all park opening dates and cannot be accessed on its own during these dates.
  7. Last admission times are variable, and unless otherwise advertised, are:
    • Wild Thing Only: Last Admission 5pm
    • Christmas event dates: Last Admission 3:30pm
  8. Please read any signs at play centre entry and observe staff instruction at all times.
  9. All outside areas are closed during Wild Thing only and Christmas Event dates.
  10. Adventure Wonderland reserves the right to vary admission rates without prior notice.
  11. The Management reserves the right to refuse entry to Wild Thing for whatever reason. Being in possession of a pre-paid ticket does not give exemption from this.
  12. In order to facilitate the security, safety and comfort of all customers and staff Adventure Wonderland reserves the right to remove from the park, without refund, anyone it deems to have behaved in a manner which has, or is likely to, affect the safety and enjoyment of other visitors or staff.
  13. Adventure Wonderland reserves the right to conduct security searches and to refuse admission to you should you refuse to comply with such security searches.
  14. The park runs a ‘Zero Tolerance’ policy for aggressive or inappropriate behaviour towards our staff.
  15. Parents/guardians are responsible for the children in their care at ALL Times, the staff at adventure wonderland are not employed to supervise the children attending.
  16. Opening, Closing and Last admission times apply to all customers including members.
  17. Car park at no additional charge. However, ALL vehicles are parked at the owner’s risk. Adventure Wonderland cannot accept any responsibility for damage, loss or theft of any vehicles or their contents whilst on these premises.
  18. Adventure Wonderland cannot accept responsibility for any items lost or damaged inside the Park or Car Parks.

Birthday Party Terms - Wild Thing Only

  1. Wild Thing only parties are available on Wild Thing only opening dates and times.
  2. Party bookings can be made for a minimum of 10 children and maximum of 18, we may at times be able to accommodate larger parties, this needs to be discussed over the phone and cannot be booked online.
  3. 1:1 Free adults included with Really Wild, After School and Pony Party bookings. Additional adults will be charged at the standard admission rate.
  4. Unlimited Adults with the Toddler Party is given with a fair usage policy worked on 2 adults per child (adults will be classed as anyone over the age of 16).
  5.  The Toddler Party  is only available weekdays, during the local school term and is only available for children between 1 years (1st birthday)and 4 years old (4th birthday). The guests must be the same age as the birthday child. If you have booked a toddler party for a 4th birthday and over 60% of the invited guests are 5 years and over you will be required to pay an additional charge of £2.00 per child
  6. Once a party has been booked and a deposit (minimum of 10 children) has been paid, no refunds will be given for non attendance.
  7. Any outstanding balance must be paid on the day before the eating time of the party.
  8. Any children or adults that are not directly invited to the party, eg Siblings, parents, grandparents… will be charged at the standard Wild Thing! admission. The admission will not include party food or party bags.
  9. Adult food is not included in the Party Packages, this can be added at an additional charge.
  10. Birthday parties may not be available on Special Event or Character Days.
  11. Free Birthday child member is exclusively for children who hold a current valid membership for their own birthday party.  No other members can be added to any party package without paying the full party admission rate.
  12. Party rooms are allocated for 1 hour from your booked eating time, your food will be served at the booked time
  13. Adventure wonderland supply a party host to meet and greet you and your party, They will deliver the food, squash, ices and your supplied cake. They are not provided to supervise the party.
  14. It is the responsibility of the party organiser to ensure that the children invited are supervised at all times.
  15. Customers are not permitted to provide a licensed character costume unless full copyright licensing is obtained and clarified by the license holder.
  16. 10% online discount is only available to customers booking our parties online. This discount is not available over the phone or in person.
  17. No refunds will be given on paid catering numbers, deposit is non-refundable
  18. No refunds will be given in the case of adverse weather.
  19. The Adventure Wonderland general terms and conditions also apply.

Cookies and Privacy

This cookies and privacy policy describes the ways in which we capture and use information and explains the procedures we have in place to safeguard your privacy.

Cookies

What are cookies?

Cookies are very small text files stored on your computer when you visit certain website pages. They are either used for the duration of a session (“session cookies”), or saved on a user’s hard drive in order to identify that user, or information about that user, the next time the user logs on to a web site (“persistent cookies”). We use cookies to help improve the website so you can find the information that you are looking for easily, complete transactions quickly, share content and use features on our site like video and search.

Cookies do not harm your computer in any way. We do not store personally identifiable information details in cookies. We are providing this information as part of our privacy and cookie-related improvements to the website to comply with EU legislation changes and to help you understand about your privacy when using our site.

Our cookies policy

To make full use and access all of the features and functionality on our website your computer or device will need to accept cookies. The cookies stored do not hold any sensitive information like your name, address or payment details. If you would prefer to block, restrict or delete cookies from us or any other website, you can use your browsers settings to do this. Click “help” in your browser for further information.

Share tools on adventurewonderland.co.uk

If you use the “share” buttons on our websites to share content with friends through social networks such as Facebook – you may be sent cookies from these websites. Please check the third party websites for more information on how to manage them as we do not control these.

More Information on cookies
To learn more general information on cookies and how to manage them visit http://www.aboutcookies.org/.

Privacy Policy

Adventure Wonderland will only use personal data in one of three ways:

To respond to queries, as submitted through our website;
To maintain an updated list of customers;
To maintain and use an updated mailing list addresses, for the dissemination of Adventure Wonderland related information such as forthcoming events, special offers etc.

How do we contact you?

We may contact you to provide the services that you have purchased or registered for. Depending on your preferences and the information you have provided we may contact you by post, email or telephone.

What do we do with your information?

Your personal information will be disclosed to Adventure Wonderland for it’s purposes only. Adventure Wonderland will never sell data to a 3rd party. No credit card or payment information is stored. Our website payment process is PCI compliant – this is a payment card industry data security standard (PCI DSS) with a set of requirements designed to ensure that we process, store and transmit credit card information in a secure environment.

Protecting your Information

We use up-to-date industry procedures to protect your personal information. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our websites.

The internet is not a secure medium of communication. Adventure Wonderland cannot guarantee the security of any information you input on this website or send to us on the internet. Adventure Wonderland will not be responsible for any damages you or others may suffer as a result of the loss of confidentiality of any such information.

Changes to this Policy

We may revise this policy at any time. Your continued use of the site will mean that you accept any revisions.

Links to other websites

The Adventure Wonderland website may contain links that make it easier for users to visit other websites. If you use the links to leave this website and to visit one operated by a third party, we will not have any control over that website, or its use of cookies. Adventure Wonderland cannot be responsible for your protection and privacy when visiting such websites. You should check the privacy policies of those websites before entering any personal information.

 

Website Use Terms

  1. You are not permitted to alter or modify any text, graphics or photographs in any way and no use of any website material, including text and images, can be used without authorisation from the park owners/management.
  2. No part of this web site can be used for any other purpose including transfer to another web site without the prior permission of Adventure Wonderland.
  3. Adventure Wonderland works hard to ensure that all information on the web site is correct and accepts no liability or responsibility for any errors or omissions in the contents of this site.
  4. Adventure Wonderland accepts no liability or responsibility for the content of any site to which a hypertext link from and to this site exists.
    Such links are provided for your convenience only and Adventure Wonderland does not control such web sites and is not responsible for their content. The fact that this site has links to other sites does not mean that Adventure Wonderland approves of, endorses or recommends those sites, nor does it imply any association with their operators.
  5. Adventure Wonderland accepts no liability for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on this web site or your downloading of any data from the site.
  6. Whilst we endeavour to ensure that this site is available 24 hours a day, we will not be liable if for any reason the site is unavailable at any time or for any period.
  7. By using the Adventure Wonderland web site you shall be deemed to have accepted these terms in full.

If you do not agree to the Terms and Conditions, please do not use this website.

The copyright and other intellectual property rights of all material on this site is owned by Adventure Wonderland or advertised 3rd party license holders.
You are not permitted to download any extract which includes trade marks or copyrights belonging to Adventure Wonderland or 3rd party from our website.

 

*Fast Track Admission

CHARACTER DAY *FAST TRACK ADMISSION!

On all character days we offer a *Fast Track park admission for all customers that pre-book their park tickets via our website, print their booking email and bring the printed copy with them on the day.

Terms:

  • Fast Track admission available between 9:30am – 10:45am
  • Fast Track only available to customers who pre-book their park tickets, print the email confirmation and bring it with them to the park.
  • Ticket booths will open at 9:30am for you to complete your booking and collect your wristbands. Yiu will then be able to access the park at the opening time of 10am and get straight to the 10:15 meet & greet.
  • Fast Track admission does not guarantee a meet & greet with the visiting character.

Although a lot of planning goes in to character visits, we are unable to guarantee a 1 on 1 visit with any visiting character. The session times are set by our contract with Rainbow Productions that supply the visiting characters and Adventure Winderland has no control over this.